Last Updated: September 17, 2026

ERF Shipping (“ERF Shipping,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, contact us, place an order, purchase a shipping container or container modification, or otherwise interact with our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with ERF Shipping.

Information You Provide to Us

When you place an order, request a quote, submit a form, contact us, or otherwise interact with our website, we may collect information such as:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping or delivery address
  • Company or organization name
  • Order information
  • Products purchased
  • Container specifications
  • Requested container modifications
  • Delivery instructions
  • Quote requests
  • Communications with our customer service team
  • Information you voluntarily provide through forms, email, or telephone

For container deliveries, we may also collect information about the delivery location and site-access requirements where necessary to arrange transportation and unloading.

2. Payment Information

When you make a purchase, payment information may be collected and processed by the payment method or payment service provider available through our checkout.

All currently allowed payment methods are displayed at checkout.

Depending on the selected payment method, the applicable payment provider may collect information necessary to authorize and process your transaction.

ERF Shipping may receive limited information regarding the transaction, such as payment status, transaction reference, amount, and payment method.

Payment providers may process information according to their own privacy policies and security practices.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate geographic location derived from an IP address
  • Referring website
  • Pages visited
  • Date and time of visits
  • Time spent on pages
  • Website interactions
  • Cookie identifiers
  • General website usage information

This information may be used to operate, secure, maintain, and improve our website.

4. How We Use Your Information

ERF Shipping may use personal information for legitimate business purposes, including to:

  • Process and manage orders
  • Provide quotations
  • Process transactions
  • Arrange container transportation and delivery
  • Coordinate delivery with transportation providers
  • Communicate regarding an order
  • Provide customer service
  • Respond to questions and inquiries
  • Process returns and refunds
  • Handle cancellations
  • Manage container modification requests
  • Verify transactions
  • Prevent fraudulent or unauthorized activity
  • Maintain business and transaction records
  • Improve our website
  • Analyze website performance
  • Troubleshoot technical problems
  • Maintain website security
  • Comply with applicable legal requirements
  • Enforce our policies and contractual rights

We may also use contact information to provide updates directly related to an inquiry, quote, purchase, delivery, return, or customer service matter.

5. Shipping Container Orders and Deliveries

Because shipping containers are oversized products requiring specialized transportation, certain customer information may need to be shared with transportation or logistics providers.

This can include information such as:

  • Customer or recipient name
  • Telephone number
  • Delivery address
  • Container dimensions or type
  • Delivery instructions
  • Site-access information
  • Other information reasonably necessary to complete delivery

We provide relevant information to service providers as reasonably necessary to perform the requested service.

6. Container Modification Information

When customers order customized or modified containers, we may collect and retain information regarding requested modifications.

This may include specifications relating to:

  • Doors
  • Windows
  • Electrical systems
  • Plumbing
  • Insulation
  • HVAC systems
  • Flooring
  • Shelving
  • Partitions
  • Paint
  • Branding
  • Ventilation
  • Office conversions
  • Storage conversions
  • Workshops
  • Other custom modifications

We use this information to prepare quotations, fulfill orders, coordinate work, and provide customer support.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files stored on a device when a website is visited.

Cookies may be used to:

  • Keep the website functioning properly
  • Maintain shopping-cart functionality
  • Remember user preferences
  • Support checkout functionality
  • Improve website performance
  • Understand how visitors interact with the website
  • Measure website traffic
  • Support security and fraud prevention
  • Support advertising or marketing functionality where applicable

Some cookies may be necessary for the operation of our website, while others may be provided by third-party services.

Browser settings may allow users to block or delete certain cookies. Blocking essential cookies may cause some website features, including shopping-cart or checkout functionality, to operate incorrectly.

8. Analytics

We may use analytics technologies to better understand how visitors use our website.

Analytics information may help us understand matters such as website traffic, frequently visited pages, device types, general visitor interactions, and website performance.

Where third-party analytics providers are used, those providers may process certain information according to their own privacy practices.

9. Advertising and Marketing Technologies

We may use advertising, measurement, or marketing technologies to understand the effectiveness of our advertising and website.

Depending on the technologies implemented on our website, these services may use cookies or similar identifiers to measure website visits, advertising interactions, or conversions.

Where required by applicable law, consent mechanisms may be provided for non-essential cookies or similar technologies.

10. How We Share Information

ERF Shipping does not disclose personal information indiscriminately.

We may share information with service providers where reasonably necessary to operate our business and fulfill customer requests.

These may include:

  • Payment service providers
  • Shipping and transportation companies
  • Logistics providers
  • Website hosting providers
  • E-commerce technology providers
  • Email service providers
  • Customer-support services
  • IT and security providers
  • Analytics providers
  • Advertising and marketing service providers
  • Professional advisers
  • Government authorities where legally required

We generally provide service providers only with information reasonably necessary for their applicable function.

11. Sale of Personal Information

ERF Shipping does not sell personal information in the ordinary sense of exchanging customer information directly for money.

Certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly. Where such laws apply to our use of advertising or analytics technologies, we will handle applicable requests and disclosures as required by law.

12. Legal Disclosures

We may disclose information where we reasonably believe disclosure is necessary to:

  • Comply with applicable law
  • Respond to a lawful court order, subpoena, or government request
  • Protect our legal rights
  • Investigate suspected fraud
  • Protect our customers
  • Protect the security of our website
  • Prevent misuse of our services
  • Establish, exercise, or defend legal claims

13. Business Transfers

If ERF Shipping is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information associated with the business may be transferred as part of that transaction, subject to applicable law.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should also take appropriate measures to protect their accounts, devices, passwords, and payment information.

15. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Fulfill orders
  • Maintain transaction records
  • Provide customer service
  • Handle warranties, returns, or disputes
  • Maintain accounting and tax records
  • Prevent fraud
  • Meet legal and regulatory obligations
  • Establish or defend legal claims

Retention periods may vary depending on the type of information and applicable requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with our procedures and applicable law.

16. Your Privacy Rights

Depending on where you live and the laws applicable to your information, you may have certain privacy rights.

These may include the right to request:

  • Access to certain personal information
  • Correction of inaccurate personal information
  • Deletion of certain personal information
  • Information about how personal information is used
  • Information about categories of information disclosed to third parties
  • A copy of certain personal information
  • Opt-out rights regarding certain advertising or data-sharing activities where applicable

Some rights may be subject to legal exceptions.

We may need to reasonably verify your identity before completing certain privacy requests.

17. Florida Residents

ERF Shipping operates from Jacksonville, Florida and handles personal information in accordance with applicable federal and state requirements.

Customers may contact us regarding questions or requests concerning personal information using the contact details provided below.

18. Children’s Privacy

Our website and services are intended for individuals capable of entering into commercial transactions and are not directed toward children.

We do not knowingly seek to collect personal information from children through our shipping-container sales services.

If we become aware that information has been collected from a child in circumstances requiring deletion under applicable law, we will take appropriate steps to address the matter.

19. Email Communications

Customers may receive transactional communications concerning:

  • Orders
  • Payments
  • Quotes
  • Shipping
  • Delivery
  • Returns
  • Refunds
  • Customer-service inquiries
  • Container modifications

Transactional communications are necessary to administer applicable customer requests and transactions.

Where we send promotional marketing communications, recipients may be provided with an appropriate method to unsubscribe where required.

20. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

ERF Shipping does not control the privacy practices of independent third-party websites. We encourage customers to review the applicable privacy policy before providing personal information to another website or service.

21. Payment Security

Customers should only submit payment information through authorized payment methods presented during the ERF Shipping checkout process or another payment process expressly provided by us.

For your security, please do not send complete card numbers, passwords, PINs, or other sensitive payment credentials through ordinary email.

22. Fraud Prevention

We may process certain order, payment, device, or transaction information to detect and prevent suspected fraudulent, unauthorized, or abusive activity.

Where necessary, transactions may be subject to additional verification before an order is fulfilled.

23. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business operations, technologies, service providers, or applicable requirements.

When this policy is updated, the revised version may be posted on our website with an updated “Last Updated” date.

We encourage users to review this Privacy Policy periodically.

24. Contact ERF Shipping

If you have questions regarding this Privacy Policy, how your information is handled, or a privacy-related request, please contact:

Customer Support Team

Phone: +1 (324) 200-5945
E-mail: contact@erfshipping.com
Address: 1469 Eastport Rd, Jacksonville, FL 32218, United States.

When submitting a privacy request, please provide sufficient information for us to understand and respond to your request. We may request reasonable verification before providing access to, correcting, or deleting personal information.