Last Updated: September 17, 2026

At ERF Shipping, we want customers to have clear information about their rights and responsibilities when purchasing shipping containers and container modifications from us. This Returns & Refunds Policy explains our procedures for returns, cancellations, damaged or incorrect products, inspections, and refunds.

This policy applies to eligible products purchased directly from ERF Shipping.

1. 30-Day Return Policy

Eligible products may be returned within 30 days of delivery.

The 30-day return period begins on the date the product is delivered to the customer or the customer’s designated delivery location.

To request a return, please contact ERF Shipping within this 30-day period.

Return requests submitted after the 30-day return period may not be eligible for acceptance except where otherwise required by applicable law.

2. Products Covered by This Policy

This policy generally applies to eligible products sold by ERF Shipping, including:

  • New shipping containers
  • Used shipping containers
  • Standard shipping containers
  • High Cube shipping containers
  • Open-side containers
  • Double-door containers
  • Open-top containers
  • Refrigerated containers
  • Insulated containers
  • Container storage units
  • Container offices and workspaces
  • Modified shipping containers
  • Container conversions
  • Container accessories
  • Other container-related products sold by ERF Shipping

Eligibility for a return may depend on the condition of the product and whether the container was customized specifically for the customer.

3. Return Eligibility

To qualify for a standard return, the customer must contact us within 30 days of delivery.

The container or other product should generally be in substantially the same condition in which it was delivered, except for reasonable inspection.

Products should not have been materially altered, dismantled, damaged, or modified by the customer after delivery.

Before arranging transportation, customers must contact ERF Shipping and receive return instructions.

4. How to Request a Return

To initiate a return, contact us at contact@erfshipping.com or +1 (324) 200-5945.

Please provide your:

  • Full name
  • Order number
  • Product or container purchased
  • Delivery address
  • Date of delivery
  • Reason for requesting the return
  • Current condition of the product
  • Photographs or videos where relevant

For damaged, defective, materially misdescribed, or incorrect products, photographs or other reasonable documentation may be requested so that we can evaluate the issue.

We will review the request and provide applicable return instructions.

Do not arrange or send a container back without first contacting ERF Shipping.

Shipping containers require specialized transportation, and unauthorized transportation may create additional costs or logistical problems.

5. Returning Shipping Containers

Because shipping containers are oversized and heavy products, their return process differs from ordinary parcel returns.

Containers generally require a truck, tilt-bed trailer, flatbed, crane, side-loader, or other suitable transportation equipment.

After a return has been approved, ERF Shipping will provide instructions regarding the return location and applicable transportation arrangements.

The customer should ensure that the container remains accessible for collection where collection has been arranged.

6. Return Transportation Costs

For returns resulting solely from a customer’s change of mind or circumstances unrelated to an error by ERF Shipping, the customer may be responsible for reasonable return transportation costs where permitted by applicable law.

Because transportation costs vary significantly according to container size, distance, location, and equipment requirements, return transportation costs may vary from order to order.

If a return results from ERF Shipping delivering an incorrect product or a product that is materially different from what was ordered, ERF Shipping will work with the customer regarding appropriate return or replacement arrangements.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection law.

7. Used Shipping Containers

Customers purchasing used shipping containers should understand that used containers may display normal signs of previous commercial use.

These can include:

  • Scratches
  • Dents
  • Surface rust
  • Paint fading
  • Previous shipping markings
  • Welds or patches
  • Floor wear
  • Cosmetic imperfections
  • Minor variations in appearance

These characteristics do not automatically mean that a used container is defective or damaged.

The condition description provided at the time of purchase should be considered when evaluating a return request.

If a used container is materially different from the condition represented at the time of sale, please contact us promptly.

8. Modified and Customized Shipping Containers

Modified shipping containers require special consideration because modifications may be completed according to an individual customer’s specifications.

Examples include containers with custom:

  • Doors
  • Windows
  • Electrical installations
  • Plumbing
  • Insulation
  • Air-conditioning systems
  • Ventilation
  • Shelving
  • Partition walls
  • Flooring
  • Paint or branding
  • Roll-up doors
  • Personnel doors
  • Security features
  • Office conversions
  • Workshop conversions
  • Storage configurations
  • Other structural or cosmetic modifications

A custom-made or substantially modified product may have different return eligibility where permitted by law because it may have been produced specifically for the customer’s requirements.

Before custom modification work begins, customers should carefully verify all specifications, dimensions, drawings, colors, layouts, and other requested features.

This does not affect any rights the customer may have where a customized product is defective, damaged, materially misdescribed, or does not conform to the agreed specifications.

9. Damaged Products

Customers should inspect their container as soon as reasonably possible after delivery.

If you believe the container suffered significant damage during transportation, contact ERF Shipping promptly.

Please provide photographs showing:

  • The entire container
  • The damaged area
  • The interior where relevant
  • Doors and locking mechanisms where relevant
  • Any visible transportation damage

We may review the information and determine an appropriate resolution based on the circumstances.

Depending on the issue, this may include repair, replacement, return, refund, or another appropriate remedy.

10. Incorrect Products

If you receive a materially different container or product from what you ordered, contact ERF Shipping as soon as possible.

Examples could include receiving the wrong:

  • Container size
  • Container type
  • Configuration
  • Modification
  • Door arrangement
  • Product quantity

We will review the order and delivery information and work with you toward an appropriate resolution.

11. Defective Products

If you believe a container or modification has a material defect, contact us with details of the problem and supporting photographs or videos where appropriate.

Depending on the nature of the issue, we may need to inspect the container or request additional information before determining the appropriate remedy.

Normal wear or cosmetic characteristics disclosed as part of a used container’s condition are not necessarily defects.

12. Non-Returnable Situations

Subject to applicable law, a return may be refused or limited where:

  • The return request is made more than 30 days after delivery.
  • The customer has materially modified the product after receiving it.
  • The product has been damaged through misuse, negligence, accident, or improper handling after delivery.
  • A container was substantially customized specifically to the customer’s approved specifications and there is no defect or error.
  • The customer cannot reasonably establish that the product was purchased from ERF Shipping.
  • The product has been altered in a way that prevents it from being returned in substantially its delivered condition.

These exclusions do not override any non-waivable rights available under applicable law.

13. Return Inspection

Returned products may be inspected after they are received or collected.

The inspection may confirm:

  • Product identity
  • Overall condition
  • Whether modifications have been made after delivery
  • Whether reported damage or defects are present
  • Whether the product qualifies for the requested remedy

We will notify the customer regarding the outcome of the return review.

14. Refund Processing

When a return is approved for a refund, the refund will be processed within 10 days after the returned product has been received and the return has been approved.

Refunds will generally be issued to the original payment method used for the purchase unless another method is required or agreed upon.

Please note that after ERF Shipping processes a refund, banks, card issuers, and payment providers may require additional time to post the funds to the customer’s account. Processing times imposed by a financial institution are outside our control.

15. Refund Amount

For an approved return, the refundable amount will depend on the circumstances of the return and applicable law.

Where a customer is responsible for return transportation or other authorized return costs, those amounts may affect the final refund where legally permitted and properly disclosed.

If a product was incorrect, materially misdescribed, or defective due to circumstances attributable to ERF Shipping, the applicable remedy will be determined in accordance with this policy and applicable law.

16. Original Delivery Charges

Whether original delivery charges are refundable may depend on the reason for the return and applicable law.

For change-of-mind returns, original transportation or delivery charges may be non-refundable where permitted by law.

Where the return results from an incorrect, defective, or materially misdescribed product, applicable delivery costs will be addressed as part of the resolution.

17. Exchanges and Replacements

Where appropriate, customers may request a replacement or exchange instead of a refund.

Replacement availability depends on current inventory, container type, size, condition, specifications, and delivery location.

If the requested replacement is unavailable, we may discuss other available remedies with the customer.

Any difference in price between products will be communicated before an exchange is finalized.

18. Order Cancellations

If you need to cancel an order, contact ERF Shipping as soon as possible.

An order that has not yet entered preparation, modification, or dispatch may be easier to cancel.

If transportation has already been scheduled, the container has been dispatched, or custom modification work has begun, cancellation may be subject to reasonable costs or restrictions where permitted by applicable law.

Customized orders may not be eligible for ordinary cancellation once substantial custom work has commenced, except where otherwise required by law.

19. Refused Deliveries

Customers should contact ERF Shipping before refusing delivery of a container unless there is an immediate safety concern.

Refusing delivery without contacting us may result in additional transportation, storage, redelivery, or return costs where permitted by law.

If the container appears to be incorrect or significantly damaged upon arrival, document the issue and contact us promptly.

20. Failed Delivery and Site Access

Customers are responsible for providing accurate delivery information and ensuring that the delivery site is reasonably accessible for the equipment required to deliver the container.

If a delivery cannot be completed because of undisclosed site restrictions, insufficient clearance, inaccessible roads, unsuitable ground conditions, locked access, or the absence of a required recipient, additional delivery or transportation costs may apply.

A failed delivery does not automatically constitute a product return.

21. Refunds for Orders Not Yet Shipped

If an eligible order is cancelled before shipment and a refund is approved, the refund will be processed within 10 days of approval.

Orders involving custom modifications may be subject to different cancellation terms if work has already begun.

22. Missing Refunds

If we have confirmed that a refund has been processed but you have not received it, first check with your bank, credit card issuer, or payment provider.

Financial institutions can take additional time to post completed refunds.

If the expected processing period has passed and your payment provider cannot locate the refund, contact ERF Shipping so that we can review the transaction.

23. Fraudulent or Abusive Returns

ERF Shipping reserves the right, where permitted by law, to review and reject return requests involving suspected fraud, intentional product damage, materially false information, unauthorized alterations, or abuse of the return process.

This provision does not affect legitimate consumer rights.

24. Legal Rights

This Returns & Refunds Policy is intended to explain ERF Shipping’s standard return procedures. It does not exclude, restrict, or modify any consumer rights or remedies that cannot lawfully be excluded under applicable federal, state, or local law.

Where applicable law provides the customer with greater rights than this policy, the applicable legal requirements will control.

25. Contact ERF Shipping

For returns, refunds, cancellations, damaged containers, incorrect products, or questions regarding this policy, please contact:

Customer Support Team

Phone: +1 (324) 200-5945
E-mail: contact@erfshipping.com
Address: 1469 Eastport Rd, Jacksonville, FL 32218, United States.

When contacting us about an existing order, please include your order number and relevant photographs or documentation so that we can assist you as efficiently as possible.